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The Bike Rack - Yarm Returns Policy

Returns Information

Returning an order

We aim to provide a hassle free 30 day returns service. If you are not completely happy with your order or have just changed your mind then return it to us within 30days of purchas. We do ask that the item has not been fitted or used. Please make sure you include a copy of your invoice and reason for return. Please use a suitable service that covers the value of the item you are returning. A refund will not be given if the item is lost by the returning courier/postal service. We will only issue a refund when we have recieved and inspected the item. We aim to issue all refunds within 72hours of the item being received by us. 

Return address

Returns
The Bike Rack
10/12 High Street
YARM
TS15 9AE

 

Return postal/shipping costs

If the item is being returned as a result of our mistake (damaged, defective, wrong item sent), we will refund postage/shipping costs at the rate of the original order.

If the item being returned is a result of a change of mind, purchased the wrong size, item is not suitable, etc... the original cost of the postage will be refunded by us, however the consumer is liable for all return postal/shipping costs incurred.

EU and International Returns

All refunds are processed in GBP (£).The Bike Rack will not refund any charges made by your bank for currency conversions or any customs charges incurred throughout the shipping/returns process. We will not refund differences caused by fluctuations in exchange rates. Shipping costs will be refunded as outlined in the paragraph above.

Returns Received

When we receive your returned order, we will inspect and process them within 72hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. In the unlikely event that you don't receive your refund within 10 days of posting your parcel to us, please get in touch by our Contact page or Tel. 01642 041856.

 

If your purchase isn't everything you expected it to be and you wish to exchange an item, the quickest thing to do is place a new order and return the old one to us for a refund.