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The Bike Rack - Yarm Delivery Details

Delivery Information


We post/ship orders using a range of services provided by Royalmail from Free to RM 24 Tracked. We cannot guarentee next day delivery but will endevour to meet your needs if you need something urgently. We aim to dispatch all orders with 24hours of receiving them. Orders received after 4pm on a Friday may not get dispatched until the following Monday as long as its not a Bank Holiday in England.

Bikes ordered online need to go through a PDI/pre safety check before being reboxed for shipping. This usualy adds 24hrs to delivery time but in busy times may take longer. If you have ordered a bike online it will require an element of reasembly after unpacking. You will need to fit the handlebars, pedals, front wheel and in some cases the front disc brake caliper will need installing on the frame. If you are unsure at anytime of the procedure to do this please contact us immediately on 01642 041856. Bikes will be shipped by a courier of our choice on a next day delivery service.  

EU and rest of World

We use Royalmail International services to ship items. They can take between 4 to 10days on average to meet overseas destinations. Royalmail do not consider an item as lost until 21days after it has been dispatched. If you want to track the progress of your order then you must use a trackable service. Do not contact us for a tracking number if you haven't paid for a trackable service. The deatil and level of tracking varies from country to country. The Tracking number you are provided with will work on the website of your national postal service once the shipment reaches your country. 

We will not ship bikes, nutrition, cleaning products outside of the UK.

Shipping estimates are given in the cart/basket page before final checkout. 


Your order may not arrive in a lovely new brown cardboard box because we try to reuse packaging from our own suppliers to reduce waste. We ask if the packaging is still in good condition after you've received your goods, then please try to use it again or recycle it yourself.

Incorrect Goods recieved or arrived damaged

Hopefully it never happens and we strive to get orders correct first time everytime, but we are only human. Contact us as soon as you can and we will sort it as quickly as possible.

If an item arrives damaged, notifiy us as soon as possible by phone 01642 041856 or the contact us page.

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